Regulations of the Online Store hereinafter referred to as the online store run by CARMEN ANETA ZDYB WOJCIECH KITAJEWSKI SPÓŁKA JAWNA hereinafter referred to as Carmen with its registered office at ul. Choiny 7 20-816 Lublin, Lubelskie

§ 1 General information:

These Regulations define the rules for using the online store, including in particular the conditions for concluding and terminating contracts, placing orders and the rules for the complaint procedure. The owner of the store is Carmen, NIP 946-00-09-266 Regon 430565114, entered into the register of entrepreneurs by the District Court in W LUBLIN-WSCHÓD W LUBLINIE Z SIEDZIBĄ W ŚWIDNIKU, VI WYDZIAŁ GOSPODARCZY KRAJOWEGO REJESTRU SĄDOWEGO under the number KRS 0000302196.

The Regulations are valid from 1 October 2016.

Contact details:

E-mail address:

Correspondence address: ul. Choiny 7 20-816 Lublin, Lubelskie

phone: 81 742 94 41 (on working days from 7 am to 5 pm)

§ 2 Glossary of terms:

Whenever the Regulations refer to:

Consumer - this means a natural person who performs a legal transaction with the Seller via the online store, not related directly to his business or professional activity.

Customer - this means a natural person, legal person or an organizational unit without legal personality that performs legal actions via the online store.

Salespeople - it means Carmen

Store - this means a website equipped with a sales platform run by the Seller.

Working day - this means the following days of the week from Monday to Friday, excluding public holidays.

§ 3 Technical requirements necessary for cooperation with the ICT system

The store allows you to order and purchase the offered goods using the software, in the form of popular web browsers that support cookies.

Some versions of the software installed on the client's computer may cause the website to malfunction. The Seller should be informed about the malfunction of the Store's website at the e-mail address, indicating the configuration of the Customer's hardware and software.

To use all the functionalities of the Store, it is necessary to have an active e-mail account.

§ 4 Conditions for concluding transactions via the Store

The store allows you to accept orders around the clock, all days of the week.

The store sells goods and services via an online store operating on the Internet.

The condition for using the store's offer is to read the following available on the Store's website: Regulations of the Online Store, price list (given prices in PLN, including VAT), Privacy Policy.

Information about the goods constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.

The Customer's order, sent to the Store, is considered an offer to conclude a sales contract for the ordered goods with the Store.

A necessary element of the order is the selection (description) of the ordered goods, method of payment, place (exact address) of delivery of the goods, information about the selection of a receipt or invoice with the indicated data necessary to fill it in (name, customer address, tax identification number).

After accepting the order, the Seller sends the confirmation of placing the order to the e-mail address provided by the Customer, and after starting the order fulfillment, information about the acceptance of the order for execution. Information about the acceptance of the order for execution is the Seller's declaration of acceptance of the offer referred to in §4 para. 6 of the Regulations. The declaration of acceptance of the Customer's offer is the moment of concluding the Sales Agreement.

The prices of goods posted on the Store's website are given in PLN, are gross prices (including VAT), but do not include the cost of delivery of the goods.

As a form of payment, the Seller allows bank transfer, cash on delivery and electronic or card payment.

In the case of payment by bank transfer, after booking the ordered goods / services in the Store, an e-mail with the bank account number is sent. The order is transferred for processing within 2 working days from the date of crediting the amount due to the Seller's bank account. In the case of cash on delivery, payment is made in cash upon receipt of the goods. In the case of electronic payment or by payment card, the order is transferred to the order processing, then within 2 working days from the day the amount due is credited to the Seller's account.

The Seller places information in the Store about the number of working days needed for delivery and execution of the order for each product. The seller also provides the estimated time of preparing the order for shipment in working days. This is the time from the acceptance of the order to the moment of handing over the ordered goods, equipped with appropriate transport security, to the carrier performing the delivery.

The customer may choose the form of the proof of purchase by indicating a receipt, electronic or traditional invoice, in which case he is obliged to indicate the necessary data in the form to issue an appropriate one. If the form of the proof of payment is not indicated, a receipt is issued by default.

The purchased goods are delivered by the carrier - Poczta Polska S.A., or DPD Polska Sp. z o.o., to the address provided in the order form. The choice of a carrier from among the above-mentioned ones belongs to the Customer.

The Customer who is a Consumer may withdraw from the goods purchased in the Store without giving any reason within 14 days from the date of receipt of the parcel. According to Art. 38 sec. 5 of the Act of 30 May 2014 on consumer rights (consolidated text Journal of Laws of 2014, item 827, as amended), the right to withdraw from a contract concluded outside the business premises or at a distance is not entitled to the consumer in relation to the contract in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging has been opened after delivery. The list of products for which the right of withdrawal does not apply or is limited is provided in Annex 1 to the Regulations.

Withdrawal from the contract may take place by signing the withdrawal form attached to the product and sending it to the address of the Seller or sending a declaration of withdrawal by e-mail to the address, taking into account the possibility of customer identification. The expression of a declaration of will to withdraw from the contract should be submitted in such a way as to express the consumer's will in a manner resulting from art. 60 of the Civil Code.

The seller, if the consumer exercises the right to withdraw from the contract, returns to the consumer immediately, but not later than within 14 days from the date of receipt of the statement on withdrawal from the contract, all payments made by him, including the cost of shipping the product to the consumer.

The seller refunds the payment in the manner indicated by the consumer. If the method of reimbursement for the selected method is not specified, the method of payment for the goods previously purchased by the consumer shall be accepted.

The customer bears only the direct costs of returning the goods, which should be understood in particular as the cost of returning the purchased goods to the Seller.

If the consumer has chosen a method of delivery of the purchased goods other than the cheapest standard delivery method offered by the seller, the seller is not obliged to refund the additional costs incurred by the customer.

The Seller shall immediately provide the Customer with confirmation of acceptance of the declaration of withdrawal by electronic means - using the e-mail address provided by the customer or using another means of communication, if the use of e-mail is not possible.

§ 5 The complaint procedure

In the event of defects or non-compliance of the goods with the contract, the buyer has the right to complain about the goods by notifying the seller by e-mail to the following e-mail address: or by traditional mail to the Service correspondence address given above.

The complaint should contain the following data:

first name and last name;

correspondence address (also e-mail address and telephone number);

the subject of the complaint;

the reason for the complaint;

signature (only in the case of a complaint submitted by traditional mail);

In the event of a complaint, please attach the completed "Statement of withdrawal", which can be downloaded in the attachment available below:

Statement of withdrawal

Complaints are considered by the Seller without undue delay, at the latest within 14 days from the date of receipt of the shipment with the goods complained about by responding to the complaint and informing the Customer about further proceedings.

The Seller informs the Customer about the consideration of the complaint by e-mail to the e-mail address indicated in the complaint, and in the case of correspondence - to the address of the sender of the parcel, or another address indicated in the correspondence

If the complaint is accepted, the Seller undertakes to agree on the date and method of repairing the goods or replacing the goods with goods free from defects - and if this is not possible - reducing the price.

If the defect of the sold item is significant, the consumer has the right to withdraw from the contract.


§ 6 Processing and Protection of Personal Data

The seller, who is the administrator of personal data, protects the personal data of customers. The data provided by the customer may be processed only for the purposes specified in the Regulations in order to fulfill the order and the purposes specified in the Privacy Policy available on the website

§ 7 Final Provision

These Regulations are valid from the date they are made available on the Store's website and constitute an integral part of the contract concluded with the Customer. The current version of the Regulations is available to the Customer on the Store's website in the Regulations tab.

The Seller reserves the right to amend these Regulations. The content of the amendments to these Regulations will be notified to the registered User in electronic form 7 days before the amendment to the Regulations enters into force. Amendments to the Regulations may not worsen the legal situation of consumers concluding contracts on the basis of the version of the Regulations in force before the entry into force of its amendment. Transactions, the execution of which commenced before the amendment to the Regulations entered into force, will be carried out in accordance with the rules before its amendment.

In matters not covered by these Regulations, the provisions of Polish law shall apply, in particular the provisions of the Act of 23 April 1964 - the Civil Code (consolidated text Journal of Laws of 2016, item 380, as amended), the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2016, item 1030), the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended) . amended), as well as the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2016, item 922).